top of page

LEGAL TERMS AND CONDITIONS

LEGAL TERMS AND CONDITIONS

​

GENERAL SALES CONDITIONS

​

Introduction

VALMAR TIES LTD is a limited company registered in England and Wales. We operate an e-commerce platform offering high-quality menswear products, including ties, exclusively through our Website.

​

1. Scope and Acceptance

These General Sales Conditions apply to all purchases made through our Website. By placing an order, you agree to these terms and conditions.

​

2. Ordering Information

​

2.1. Placing of Orders
Orders can be placed by Phone or on the Website.

The language used for orders placed by Phone is English.

The languages available for orders placed via the Website are: English, French, Spanish.

The language of the sales contract is English.

​

2.2. Orders Placed by Phone
If any assistance is needed, you can do so by contacting Customer Service at (+44) 07376495475 during Monday to Friday from 9 AM to 6 PM and Saturday to Sunday from 10 AM to 6 PM (except public holidays). Customer Service will then connect you with a Sales Assistant to complete the order and proceed to payment.

​

2.2.1. Confirmation of the Order by the Customer
The Customer must provide the required information for the completion of the Order, including:

  • First and last name

  • Selection of a payment method and payment details

  • Email address and phone number

  • Country or region for shipment

  • Delivery method

  • Billing address

  • Delivery address

The delivery address must be the same as the billing address unless specific conditions are met as referred to in Article 7.

VALMAR TIES LTD will communicate the total price of the Order, as well as any delivery charges where applicable. VALMAR TIES LTD will then send an email explaining how to make the payment, along with the General Terms and Conditions for Online and Distance Sales.

By proceeding to payment, the Customer accepts these General Terms and Conditions for Online and Distance Sales and enters into a contract for an Order for the Item(s).

Once the steps above are followed, VALMAR TIES LTD will send the Customer a confirmation email acknowledging receipt of payment. This confirmation will include:

  • Item(s) reference

  • Your Sales Assistant contact name

Such confirmation constitutes acceptance of the Customer's Order. Any order placed by phone under this Article creates a binding contract between VALMAR TIES LTD and the Customer.

​

2.3. Orders Placed on the Website

​

2.3.1. Selection of Items by the Customer
Special orders such as made-to-measure items, unique pieces, etc. (excluding personalization) cannot be placed on the Website. Customers wishing to order special items are invited to contact us.

On the Website, the Customer selects, enters, and validates the identification and quantity of Items they wish to order, within the quantity limits indicated in Article 4 below; these Items are added to their “Basket.”

The Customer may add, delete, or update the quantity of Items in their Basket.

​

2.3.2. Identification
Once the Customer has completed their selection and wishes to validate the contents of their Basket, they can either:

  • Identify themselves on their Customer account (hereinafter the “Account”)

  • Continue as a “guest”

The Customer can also identify themselves before selecting the Items.

If the Customer already has an Account, they must identify themselves with their email address and password. If the Customer does not yet have an Account, they may create one by confirming their name, residential address, email address, and phone number when ordering. Registration will be effective once confirmed via a confirmation email from VALMAR TIES LTD.

The Customer will not be able to request a change of address once their order has been placed; they will need to place another order with the new address.

Further information on the processing of the Customer's personal data is available in the Privacy Policy.

Customer IDs and passwords are strictly personal. Each Customer must keep these in complete safety and never communicate them to third parties. In the event of loss, theft, or any fraudulent use of their Account, Customers must inform VALMAR TIES LTD immediately. VALMAR TIES LTD cannot be held liable for direct or indirect damage caused by fraudulent access to the Account or the Website or when the Website is not available.

 

 

2.3.3. Placing an Order
The Customer must select the delivery method and complete the information necessary for the proper dispatch of the order:

  • Email

  • Surname and first name

  • Address

  • Postal code

  • City

  • Telephone number

  • Delivery method

  • Invoicing address

  • Delivery address or store in which the Customer wishes to collect their order

  • Choice of a payment method and payment information

The Customer may include a customizable accompanying card for a gift order.

The Customer can use their delivery address as the billing address or enter another one.

Once all this information has been entered and validated, the price of the Items (as defined in Article 5 below) as well as any shipping costs and the estimated delivery date are displayed automatically.

The Customer must carefully check the accuracy of their selection before confirming their order. VALMAR TIES LTD provides technical means of verification in the form of a standard check summary for completeness and plausibility (allowing the Customer to check whether all mandatory fields have been completed and whether the characters entered are appropriate for the mandatory field in question) to help the Customer recognize any errors in their entries.

The Customer's order data is then summarized again for final checking.

By clicking on the "Pay and place an order" button, the Customer places an order for the Item or Items in their Basket. The Customer can only place an order if they read and accept the General Terms and Conditions for Online and Distance Sales and the Privacy Policy by clicking on the "Pay and place an order" button.

​

2.3.4. Confirmation of the Order by VALMAR TIES LTD
Once the steps provided for in Article 2.3.3 above have been completed, an acknowledgment of receipt of the order is sent to the Customer by email.

The sales contract is deemed concluded when the Item(s) that the Customer has ordered are dispatched and the Customer has received a separate email from VALMAR TIES LTD informing them of the shipment of their order.

In the event of payment by credit card, the sales contract is concluded at the time of the debit of the Customer's credit card in accordance with the terms of Article 6 hereof, even if the debit of the Customer's credit card takes place before the dispatch of the order or before acceptance expressed by another means.

In the event of payment by PayPal, Apple Pay, or other electronic payment methods as provided for by Article 6.3 hereof, the sales contract is deemed to have been concluded when the Customer confirms their order on the respective payment platform.

The acknowledgment of receipt of the order includes the order number, the total amount of the order, information relating to the cost and delivery time, the essential characteristics, the quantity, and the price of the Item(s) purchased. This acknowledgment includes a link to the General Terms and Conditions for Online and Distance Sales.

When the Item(s) ordered are dispatched to the delivery address chosen by the Customer, VALMAR TIES LTD sends an email to the Customer informing them of the dispatch, including the price as provided for in Article 5 below. The contract of sale is then definitively formed.

For personalized orders, the order is made upon validation of the personalization by VALMAR TIES LTD.

​

2.4. Proof of Order
VALMAR TIES LTD and Customers agree that emails or communications by phone (including via instant messaging) are valid forms of communication, as well as the automatic recording systems used by Customer Service, particularly regarding the nature and date of the Order.

VALMAR TIES LTD shall retain information relating to any Order for a period of six (6) years and shall make it available to the Customer upon written request addressed to: valmartiesclub@gmail.com.

It is recommended that the Customer also keeps a copy (in electronic format and/or on paper) of the details relating to their Order.

​

2.5. Pre-Order Service
Prior to the official release date of certain products, VALMAR TIES LTD may (at its discretion) select certain customers to preview new collections, collaborations, and/or capsule collections on the Website.

It is entirely at VALMAR TIES LTD’s discretion (a) as to whether to allow a preview, and (b) its choice of customers.

Selected customers will have the opportunity to pre-order upcoming items of their choice. If an item is pre-ordered, the customer will be informed of the estimated delivery date, which is expected to be between three weeks and one month from the date of the product pre-order (though it may be longer in certain circumstances, in which case VALMAR TIES LTD will notify the customer).

At the pre-order stage, VALMAR TIES LTD will proceed with a deposit payment and will send the customer a deposit invoice thereafter. This deposit secures the customer’s pre-order; if the item cannot subsequently be supplied or if production and/or shipping is substantially delayed beyond the stated estimate, the deposit will be returned.

The sale will be completed when the product is shipped to the customer. At this stage, the customer will receive an invoice for the purchase.

 

3. Item Selection and Availability

The Customer is informed of the description of each of the Items and their availability before placing an order or pre-order (orders and pre-orders are referred to together as “Order”).

Items not available in stores may be ordered, and Customers will be required to make a deposit according to Article 6. When placing the order, the Customer will be informed by the store of the expected availability date of the Item.

If the Item(s) ordered are no longer available, VALMAR TIES LTD will inform the Customer as soon as possible. Either the relevant part of the order will be canceled, or the Customer may cancel the full order. The deposit paid for the canceled Item(s) will be refunded to the Customer in full using the payment method used for the transaction. Refunds by bank transfer can take up to 14 days to be processed after order cancellation.

VALMAR TIES LTD reserves the right to change the Items offered at any time without notice, but this will not affect existing Orders.

​

4. Purchase Limits

The Items are sold to individuals for their own personal use or for a gift (the "Customer" or "you" and “your” shall be construed accordingly), and not for resale or for any commercial purposes.

Therefore, the Customer confirms that he/she is acting as a consumer and that he/she does not intend to resell the Items for commercial purposes. He/she also certifies that he/she has the legal capacity to enter into these General Terms and Conditions for Online and Distance Sales.

To ensure both a better service and availability of the Items, VALMAR TIES LTD limits the number of Items that can be purchased by a Customer to:

  • The number specified in-stock.

VALMAR TIES LTD reserves the right to refuse any order which is fraudulent, abnormal, or which exceeds the purchase limits set out above. VALMAR TIES LTD may also refuse any order (i) made by a Customer with whom there is a dispute over a previous transaction, or (ii) where a Customer has failed to comply with these General Terms and Conditions for Online and Distance Sales.

If VALMAR TIES LTD finds that your Order does not comply with these General Terms and Conditions for Online and Distance Sales, it will notify you directly by phone or directly on the Website, or by email.

If relevant, you will then be able to review your Order within five (5) calendar days of receiving such notification; otherwise, VALMAR TIES LTD may cancel the Order and the corresponding payment, and you will receive a refund of the price you paid for your Order. The refund can take up to 14 days to be processed after the cancellation of the Order.

 

 

 

5. Price of the Items - Invoice

The prices communicated by phone or displayed on the Website are indicated in GBP (£) and are inclusive of all taxes (including VAT) but exclude any delivery charges which may apply and will be displayed separately before an Order is placed.

VALMAR TIES LTD reserves the right to change the prices of the Item(s) at any time and without prior notice, except for orders or pre-orders you have already placed.

Once the Order has been placed, the Customer will receive a receipt for the amount paid by him/her, in paper copy with the delivery and, where the service is available, by email.

The receipt will include the following information:

  • Transaction number,

  • Sales Assistant (applicable only for the orders placed by phone),

  • Amount paid,

  • Quantity (including shipment fees) / product reference and dedicated quantity.

A receipt may be issued by VALMAR TIES LTD upon request from the Customer.

​

6. Payment

​

6.1. Payment of Orders Placed by Phone
The Customer acknowledges and agrees that if any order placed by the Customer relates to one or more pre-ordered Item(s), the total price for all Items he/she has ordered shall be charged at the point when the Order is placed to the Customer, although the pre-ordered Item(s) may not be available for delivery at that time. The Customer will be advised of an estimated delivery time.

Payment for the Customer's purchases can be made by bank transfer unless specific conditions are met and the pay-by-link service is offered.

The Order may only give rise to one payment; the use of several payments for the same Order shall not be permitted.

When Ordering, the Customer confirms that he/she is the holder of the payment method used to pay for the Order and that the first and last name appearing on this payment method are indeed his/her own.

An original ID and/or a bank account certificate may be requested in advance of or after any payment, including for verification purposes. Receipts will be issued in the name of the Customer who made the payment.

Payments are made in GBP and the following payment methods are accepted:

  • Bank Transfer: This payment method is used with all Customers.

    • VALMAR TIES LTD will send an email for payment of the Order, which will attach our bank details and the General Terms and Conditions for Online and Distance Sales.

    • The Customer will then be asked to complete the payment by bank transfer or credit/debit card. By sending the funds over to VALMAR TIES LTD, the Customer accepts these General Terms and Conditions for Online and Distance Sales and enters into a contract for an Order for the Item(s).

    • The Customer will then be asked to complete the necessary information on the dedicated payment page. By clicking on the payment button, the Customer accepts these General Terms and Conditions for Online and Distance Sales and enters into a contract for an Order for the Item(s).

In communicating his/her credit card number and/or bank details, the Customer unconditionally accepts in advance that VALMAR TIES LTD proceeds with the secure transaction and pre-authorizes his/her bank to debit his/her account upon reception of records or statements sent by VALMAR TIES LTD, even in the absence of receipts signed by the cardholder of the credit card used.

In case of payment by credit card, the Customer will have to communicate the credit card number, expiration date, and security code.

​

6.2. Shipment of the Order Placed by Phone
The Order shall be shipped only after verification of the payment method, receipt of the authorization to debit the Customer's payment means, verification of the conformity of the Order with these General Terms and Conditions for Online and Distance Sales.

6.3. Payment of Orders Placed on Website

  • Payment by Credit Card or Debit Card
    Payment for the Customer's purchases can be made by credit card or debit card. Cards from the “CB” network, Visa©, MasterCard©, American Express©, and ApplePay© are accepted.

    • After validation of the bank details by the Customer on the Website, the latter accesses a secure server operating in SSL mode (128 bits).

    • The transaction is then carried out by the Customer according to banking security standards. Authentication is specific to each bank. By communicating their bank card number and/or bank details to VALMAR TIES LTD on the Website, the Customer accepts in advance and unconditionally that VALMAR TIES LTD proceeds with the secure transaction and authorizes their bank in advance to debit his/her account in view of the records or statements transmitted by VALMAR TIES LTD, even in the absence of invoices signed by the hand of the holder of the bank card used.

    • The sales contract is concluded when the Customer's credit card is debited if this debit takes place before the shipment of the Item(s). However, this does not apply to deposits and other advance payments made by the Customer when the debit is made for the amount of the advance on the agreed due date.

  • Payment by PayPal
    VALMAR TIES LTD accepts payments made via PayPal (for orders made on the Website exclusively).

    • At the time of validation of the order, the Customer chooses the "PayPal" payment option and will be automatically redirected to the "PayPal" platform.

    • The Customer must then connect to his/her "PayPal" account using his/her contact details. If he/she does not have a “PayPal” account, he/she can create one on this occasion. After validation of his/her order with "PayPal", the Customer will be redirected to the confirmation page of the Website.

    • The shipment of the order takes place only after verification of the method of payment, receipt of the debit authorization from the Customer's bank card or confirmation from PayPal, and verification of the conformity of the order with these General Terms and Conditions for Online and Distance Sales.

​

7. Delivery of the Order

For security reasons, VALMAR TIES LTD will not process any Order where the delivery or billing address is not a personal address located in the UK (for example, a PO box, pick-up address, or a locker).

Once payment of the amount of the Order has been validated, the Items will be delivered to the delivery address. The delivery address will be the billing address except where a regular customer has more than 12 months’ spending history. Only in those circumstances can the delivery address be different from the billing address.

Please take care to ensure the accuracy of the delivery address at the time of ordering. Once your payment has been received, the Ordered Items will be delivered:

  • On the date or within the timeframe indicated to the Customer by VALMAR TIES LTD before the Order is confirmed or, if no time has been agreed, at the latest, within thirty (30) days of the date of the Order; or

  • For preordered Item(s), on or around the estimated delivery date; or

  • Within the timeframe notified to, and accepted in advance, by the Customer in the event of the temporary unavailability of the Item in question at the time of placing his/her order by phone.

VALMAR TIES LTD will deliver the Items Ordered in accordance with the delivery option selected by the Customer. Customers will be required to comply with proof of delivery process from the carrier company.

Delivery charges may apply – Customers will be notified of any applicable delivery charges at the point of completing the Order.

VALMAR TIES LTD's failure to deliver the Items on (a) the scheduled date and (b) any reasonable new scheduled date advised by the Customer, will allow the Customer to bring the contract to an end and receive a refund of the price paid for such Items (‘Refund’).

If delivery of the Items is delayed by an event outside VALMAR TIES LTD’s control, then the Customer shall be contacted as soon as possible, and steps will be taken to minimize the effect of the delay.

Provided VALMAR TIES LTD does this, VALMAR TIES LTD shall not be liable for delays caused by the event, but if there is a risk of substantial delay, the Customer may contact VALMAR TIES LTD to end the contract and receive a Refund.

If VALMAR TIES LTD cannot deliver the Item because the Customer is not at the delivery address at the time (or does not answer the door), VALMAR TIES LTD will make two further delivery attempts without undue delay. If the Customer still does not take delivery, VALMAR TIES LTD will, after those three attempts, cancel and Refund the Order, and the Customer will receive confirmation by email.

Note that, once delivery is made to any agreed location, risk in the Item transfers to the Customer and VALMAR TIES LTD has no responsibility arising from any loss of, or damage to, the Item following such contractually permitted delivery.

​

8. Customer Data - Privacy Protection
VALMAR TIES LTD is the “controller” of the personal data collected over the Phone to fulfill Orders. For information on how VALMAR TIES LTD uses your personal data, please see our Privacy Policy and (where applicable) the Cookie Policy accessible here in the Privacy Policy. If you have any questions or wish to exercise any of the rights in relation to your data as described in the Privacy Policy, please contact valmartiesclub@gmail.com.

Any third-party payment service provider we use to facilitate the payment process will also act as a separate controller. The payment service provider has its own privacy regulations, privacy policies, and procedures, defined independently, for all personal data held by them as Controller, and so you should review their privacy policy made available to you during the Order process.

​

9. Ownership of the Items
VALMAR TIES LTD will own the Items until these are received by (a) the Customer, or (b) the intended recipient. You may not resell any Items before this time unless VALMAR TIES LTD has provided its prior written consent.

​

10. Intellectual Property Rights
Any intellectual property rights pertaining to any VALMAR TIES LTD product or element (including VALMAR TIES LTD Items), such as trademarks, illustrations, photos, images, models, designs, and logos, whether registered or not, is and will remain the exclusive property of VALMAR TIES LTD.

Any total or partial reproduction, downloading, modification, or use of VALMAR TIES LTD's trademarks, illustrations, images, photos, logos, and designs, for direct or indirect commercial use and on any medium whatsoever, without the express prior written consent of VALMAR TIES LTD, is strictly prohibited.

​

11. Right to Cancel


11.1 Right to Cancel
NOTE: In all cases, whenever you wish to cancel because you have changed your mind, and where these terms and conditions permit such cancellation:

  • You must return all relevant Items to VALMAR TIES LTD in an unused condition and in their original packaging; and

  • We are permitted to make a reduction to any Refund, up to the full purchase price of the Item, to take account of any damage to, or usage or handling of, an Item that affects its value. Please, therefore, be careful.

As a consumer, you have the legal right to cancel any order within fourteen (14) days of your receipt of the Item without giving any reason. The cancellation period ends fourteen (14) days after the day you or the intended recipient (not the delivery carrier) receives the last Item of the Order.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by an unequivocal statement (e.g., a letter sent by post, fax, or e-mail), or by using the model cancellation form set out in Appendix 1, within the fourteen (14) days period set out above.

The right to cancel does not apply to goods made to the Customer’s specifications or which are clearly personalized, or to sealed goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery (see Article 12 stating when the Customer does not have a right to return).

​

11.2 Effects of Cancellation
If you cancel the order, we shall refund you all payments received from you, including the costs of delivery (except where a premium delivery method was chosen, in which case only the delivery charges for standard delivery will be refunded), without undue delay and in any event not later than fourteen (14) days from the day on which we are informed about your decision to cancel this contract.

We will make the refund using the same means of payment as you used for the initial transaction; in any event, you will not incur any fees as part of your refund.

We may reduce the refund to reflect any loss in value to the Item if that loss is the result of unnecessary handling by you. For further details, see Article 12.

​

12. Our Returns Policy
In addition to your legal right to cancel which is set out above, VALMAR TIES LTD gives Customers thirty (30) days to return the purchased Item(s), if the Customer shows a valid form of ID and the receipt. This period runs concurrently with the 14-day right set out above.

The Customer does not have a right to return in respect of:

  • Personalized or bespoke Items or made-to-order Items,

In any case, the Customer must return the Items:

  • Within thirty (30) days of delivery,

  • Accompanied by the completed return form or a clear statement indicating that you wish to return the Items; and

  • In its/their original full packaging.

Items returned must be in their unused original condition with all VALMAR TIES LTD labels attached and all related packaging, accessories, and documents provided. Items that are returned incomplete, damaged, without the label and original packaging, altered, soiled, or in any other condition that would reasonably suggest that they have been used or worn, cannot be exchanged or returned.

Items not returned or returned incomplete, ruined, without the label, damaged, degraded, soiled, or in any other condition that would reasonably suggest that they have been used or worn, will not be refunded or exchanged and will be returned to the Customer.

If an Item has been returned after thirty (30) days of the Customer receiving or collecting it, VALMAR TIES LTD reserves the right to issue no refund at all and the Item shall be returned to the Customer.

In addition, gift recipients do not have a right to cancel. Only Customers may exercise that right.

Your legal right to cancel is in addition to your right to make a voluntary return. Customers should contact us at valmartiesclub@gmail.com for further information.

If the Items are damaged, faulty, or not as described, you may receive a refund or request a replacement, as set out below in Article 14.

​

12.1 Voluntary Return of the Orders Made by Website
The Customer may return the purchased Items within thirty (30) days, for which he/she shall:

  • Notify VALMAR TIES LTD of his/her wish to return via their account opened on the Website; in this case, VALMAR TIES LTD will acknowledge the receipt of the Customer's cancellation by e-mail, or call the Customer Relations Department and inform them of his/her wish to exercise his/her right of return;

  • Agree with the Customer Relations Department on an appointment (date, time slot, and place) for the pick-up of the Item(s) by DHL;

  • Return his/her Item(s) directly to a DHL drop-off point using the prepaid return label included in the package;

​

12.2 Voluntary Return of the Orders Made by Phone
The Customer may return the purchased Items within thirty (30) days, for which he/she shall:

  • Select the Item(s) he/she wants to return and indicate to VALMAR TIES LTD whether he/she (i) changed his/her mind (see Term 10 and Term 11), or (ii) wants to return defective Item(s) (see Term 12);

  • Schedule the pick-up of his/her package at home. He/she shall choose the day and the time slot among those proposed by the authorized carrier, and then print and stick the prepaid label on the package. The Customer will receive an e-mail confirming his/her request for return and pick-up;

  • Deliver the package to the authorized carrier (which shall be notified to you). The carrier will arrive at the Customer’s home, at the previously chosen time slot for the pick-up of the Item(s).

Only VALMAR TIES LTD’s authorized carrier must be used, and the Customer should not arrange for the return of Item(s) through any other carrier than the authorized carrier, as the Item(s) may be damaged or lost, in which case VALMAR TIES LTD may not be able to issue a refund.

​

13 - Exchange
In addition to the Customer's right to cancel and return the Items in accordance with Articles 11 and 12 hereof, the Customer may also change their mind and exchange an Item within thirty (30) days, under the conditions provided for in Article 12.

In the event that an Item is defective, please refer to Article 14 hereof.

In the event of an exchange request, the Customer may exchange an Item via the Website or contact us at valmartiesclub@gmail.com for further information.

Personalized Items or items made at the Customer's request, damaged Items, as well as Items sealed (for example, swimsuits) but which have been unsealed after delivery cannot be returned and exchanged for reasons of hygiene or health protection.

Without prejudice to the Customer's rights provided for in Article 12, Dior reserves the right, within the framework of its exchange policy, to refuse an exchange beyond two (2) successive orders.

The Customer may not make two exchanges for the same order. In the event of wishing to exchange Items which have already been the subject of an exchange, the Customer may return the Item(s) by contacting Customer Service by phone and receive a refund.

The exchange of Items is subject to the availability of said Items on the Website or in the Store where the Customer has gone to make an exchange. In the event that the Item(s) are unavailable, the Customer will be refunded under the conditions provided for in Article 12.

13.1 Exchange of Items via the Website
If the Customer changes their mind and wishes to exchange one or more Item(s) via the Website, the Customer must specify in the appropriate section of the Website what Item(s) they wish to receive in exchange for their order. The Customer may return one or more Item(s) under the conditions provided for in Article 12 above (deadline, exchange conditions).

The number of replacement Items must be identical to the number of Items returned.

The transport costs of the first delivery will be reimbursed, but the transport costs of the second delivery will be invoiced according to the delivery method chosen. The new sale will be subject to the General Terms and Conditions for Online and Distance Sales in force at the time of the exchange.

​

14 - Customer’s Rights in Case of Faulty Item(s)
We are under a legal duty to supply Items that are in conformity with these General Terms and Conditions for Online and Distance Sales. If your Item is not as described, damaged, or faulty, you may be entitled to a refund or replacement in accordance with your legal rights. If you have any questions or complaints about your Item, please speak to one of our Sales Associates in store, or telephone our Customer Service at [+44(0)7376495475] (local rate), Monday to Friday from 9AM to 7PM and Saturday to Sunday from 10AM to 6PM (except public holidays), excluding public holidays, or email us via at valmartiesclub@gmail.com. If you wish to exercise your right to reject Items, please arrange for return of the Items as set out in Article 12. Upon receipt of your item(s), and subject to inspection, we will process the return. Where you are entitled to a refund, this will be done in full on the payment method used for the initial transaction.

​

15 - After-Sales Service
VALMAR TIES LTD may offer, in some cases, the Customer extended commercial warranties or any warranties in addition to the standard legal warranties. If this is the case, the details of the commercial warranty or guarantee shall be included with your Item(s) when it/they are delivered.

All technically repairable Items may be serviced by an after-sales service.

The terms and conditions of use of the after-sales service are available in Appendix 2. VALMAR TIES LTS does not make spare parts available for any guaranteed period.

​

16 - Information on the Items - Liability - Events Beyond Our Control
Information on all Items offered for sale shall be made available on the Website.

The photographs, graphics, and descriptions of the Items offered for sale are for illustrative purposes only. Customers can obtain additional information by contacting Customer Service or Sales Assistants at valmartiesclub@gmail.com.

While every effort is made to ensure that the color and pattern of the Items pictured on the Website, or in pictures sent by phone, accurately reflect the original Items, variations may occur, in particular due to technical limitations in the color rendering of computer equipment. Your Item may vary slightly from those images.

If VALMAR TIES LTD fails to comply with these General Terms and Conditions for Online and Distance Sales, it is only responsible for loss or damage the Customer suffers that is a foreseeable result of VALMAR TIES LTD breaking this contract or failing to use reasonable care and skill, but VALMAR TIES LTD is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious it will happen or if, at the time the contract was made, both VALMAR TIES LTD and the Customer knew it might happen, for example, if the Customer discussed it with VALMAR TIES LTD during the sales process.

VALMAR TIES LTD does not exclude or limit its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Items; and for defective products under the Consumer Protection Act 1987.

​

17 - Non-Waiver
Even if VALMAR TIES LTD delays enforcing these General Terms and Conditions for Online and Distance Sales, we can still enforce these later.

​

18 - Validity of the General Terms and Conditions for Online and Distance Sales - Severability
If any of the provisions of these General Terms and Conditions for Online and Distance Sales shall be declared null and void in whole or in part, the other provisions and the other rights and obligations arising from these General Terms and Conditions for Online and Distance Sales shall remain unchanged and shall remain applicable.

​

19 - Alternative Dispute Resolution - Applicable Law
Any dispute to which these General Terms and Conditions for Online and Distance Sales may give rise will be subject to English law, and the jurisdiction of the English Courts, although you may bring proceedings in the courts where you live.

If you have any questions or complaints, please contact us. If you are not happy with how we have handled any complaint, you can contact the alternative dispute resolution provider we use.

For any questions on these terms, please contact your VALMAR TIES LTD sales teams (e-mail address is: valmartiesclub@gmail.com).

 

Appendix 1

Cancellation Form

The below form can be used if you wish to exercise your right to cancel, in accordance with the provisions of Term 10 of our General Terms and Conditions for Online and Distance Sales:

To valmartiesclub@gmail.com
Customer Service
128 City Road London EC1V 2NX

valmartiesclub@gmail.com
https://valmarties.com

I hereby notify you of my cancellation of the contract entered into for the sale of the below item(s):
Name(s) and reference(s) of the Item(s):

Ordered on:

Received on:

Order number:

Name of the customer who placed the Order:

Address of the customer who placed the Order:

  •  

  •  

Customer’s signature when submitting a paper version of this form:

Date:

 

bottom of page